At Deeba Auto Gears, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer. By using our website or placing an order, you agree to the practices described below.

1. Information We Collect

When you browse our store or make a purchase, we may collect:

• Contact details: name, email address, phone number

• Delivery information: shipping address in the UAE or KSA

• Payment method: Cash on Delivery (COD) only - we do not collect or store any card or banking details

• Order history: products purchased, order value, and order status

• Device and browsing data: IP address, browser type, pages visited, and cookies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your Cash on Delivery (COD) orders

• Send order confirmations, shipping updates, and delivery notifications

• Respond to your enquiries and provide customer support

• Improve our website, product listings, and customer experience

• Send marketing communications if you have opted in (you may unsubscribe at any time)

• Detect and prevent fraud or unauthorised transactions

3. Shipping & Delivery Information

We deliver to the UAE and KSA. All orders are dispatched within 1-2 business days of payment confirmation and arrive within 3- business days. This single timeline applies across all channels -our website, FAQ, and order confirmations -so you always know exactly when to expect your delivery.

Your shipping address is used solely to deliver your order and calculate any applicable delivery charges. We do not share your address with any party other than our logistics partner.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We share information only with trusted parties who help us run our business:

• Shopify Inc. -our e-commerce platform provider

• No payment processors -all orders are Cash on Delivery (COD); no card data is ever collected or transmitted

• Courier and logistics partners -to deliver your order within the UAE and KSA

• Analytics providers -o understand how customers use our website (data is aggregated and anonymised where possible)

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

5. Cookies

Our website uses cookies to remember your preferences, keep items in your cart, and analyse site traffic. You can manage or disable cookies through your browser settings; however, some features of the store may not function correctly without them.

6. Data Retention

We retain your personal information for as long as necessary to fulfil orders, resolve disputes, comply with our legal obligations, and improve our services. When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data, subject to legal or contractual obligations

• Opt out of marketing emails at any time using the unsubscribe link in any email

To exercise any of these rights, please contact us using the details below.

8. Security

Because Deeba Auto Gears operates on a Cash on Delivery (COD) basis, we never collect, transmit, or store payment card information. Your personal data (name, address, phone number) is protected by SSL encryption on our website and Shopify’s secure infrastructure. While no system is completely immune to risk, we take every reasonable step to keep your information safe.

9. Children’s Privacy

Our store is intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on our website with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Store Name: Deeba Auto Gears

Email: support@hapybuyz.store

Phone / WhatsApp: [+971 XX XXX XXXX]

Website: https://www.hapybuyz.store/